We at Mankoskin, take a keen interest and care in crafting and delivering our products and adhere to the highest quality standards. Manufacturing defects and wrong order delivery may happen. In such cases, we are willing to replace the product with the one you order, since it is our responsibility to give you exactly what you paid for.
As a policy, Mankoskin does not offer returns or exchanges on products which are delivered in perfect condition. If an incorrect product has been delivered (i.e product / articles don’t match the item in the order confirmation), or if the product received has a genuine manufacturing / quality defect, we will be able to provide a replacement for the same. However, if the offer for a replacement is denied by the client, then we will only be able to give store credits (lifetime validity). In case of a damaged product, we shall replace the product ONLY if the parcel opening video is provided by the customer within 24 hours after the delivery. The product will be replaced within the next 7-14 working days.
All sales are final, and we do not provide refund for the products.
All pictures uploaded on the website are clicked under natural sunlight and no special lighting effects or editing softwares are used. We request you to carefully look into the product specifications that are mentioned and see if the item you wish to order fits your requirement.
REFUND: We currently do not offer refunds. Only under circumstances where we made a mistake or the product is damaged, we will consider making a exchange. We will require you to first send us a video / picture showing the damage/problem and upon inspection, we will let you know whether it fits our criteria for exchange. If approved, we may ask you to send the product back to us (only if the same is required by our team). This will be reviewed on a case by case basis. If approved, you can avail the exchange offer or store credits with lifetime warranty.
All the decisions shall be taken on a case by case basis.
Please get in touch with us on [email protected] or call us on +91 9995224255 within 48 hours of receiving a product that is defective, damaged or incorrect.
We are working to improve your experience in MankoSkin.